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FAQ
Orders & Shipping
How can I track my order?
How can I cancel my order?
How do I change my shipping address?
My order shows delivered, but I still do not have it.
What is package protection?
How long does shipping take?
How much does shipping cost?
Where does my order ship from?
Do you ship internationally?
Returns & Exchanges
What is your return policy?
What is the refund process?
How do I start a return or exchange?
How do exchanges work?
How long does it take for my return to process?
Can my refund go to a different card?
How can I use Fullcart Credit?
Are your products covered by a warranty?
Fullcart Credit & Discounts
What benefits come with Fullcart membership?
What is Fullcart Credit?
How do I check my Fullcart Credit balance?
Does Fullcart Credit expire?
I forgot to use a discount code. Can it still be applied?
Gift Cards
What is the difference between a gift card and Fullcart Credit?
How do I use a gift card without claiming it?
How do I add a gift card to my account?
How do gift-card delivery and sharing work?
Can I choose my own gift-card amount?
Can I choose a design and include a personal message?
Can I schedule a gift card for a special occasion?
Can I send the gift card myself?
Can I buy gift cards for different people in one order?
Where can the recipient use their gift card?
Do I need to spend the whole gift card at once?
Creator Partnerships & Marketing
How do I get in touch about creator partnerships?
Other
Can I place a corporate gifting or bulk order?
